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FAQ

My Tracking # Says It Has Been In Kent For Days... Is It Lost?

 

No, it's not lost, at least we don't think so. Something changed on February 1st, and instead of being 2 days to deliver, we are now looking at up to 7 days or even longer in some cases. We are looking at any and every option including FedEx and UPS options as this is not acceptable to us.
  I am sorry for the delay, but there is really no information that we have other than the tracking number that you already have. 
  We are doing our best to get you more options for deliveries. On our side, we are still shipping out same or next day, so you really are getting the best service WE can provide, it's just the service outside of our control that we are trying to fix.

 

My order failed but you still charged my card, Why?

Well, we didn't. When the purchase failed, your bank put a hold on the funds. Most banks will release the funds immediately, but others hold the funds for days. Honest, we never charged your card. When your bank releases the funds back to your account, it will be available again. I'm afraid there is nothing we can do to help as we don't have access to your bank account or credit card information.
  If the transaction DID fail, please look at your billing address. Make sure it matches what the bank has on file for that card. If you moved recently, try your old address for the billing, and the new adderss for the shipping, this solves the issue 99% of the time. Also as we are a U.S. only business, we cannot accept international funds. 

 

Do you ship outside the U.S.?

Yes we do! As of this writing we ship to Canada, U.K., Australia, New Zealand and Spain. Switzerland and Germany are next up to be added to the shipping countries. If you live in a country outside of these few, please let us know and we will look into getting you added to the shipping list.