- Shipping & Returns
Shipping & Returns
We do not offer refunds or returns on our flavors. We do want to keep our customers happy, and while taste is subjective we want to make sure that you are as satisfied with your order as possible. If you have a problem with the flavoring, please contact us and we will do our best to make things right. BEST option... If you are looking at flavors you haven't tried before, order the smallest bottle available to try it out first!
2-25-16 Update: Sorry for the lack of shipping updates... we do currently ship to Canada, Australia, U.K. and Spain. We have recently started accepting PayPal as a payment option to help with the international orders. So far everything seems to be working well with that. We are monitoring the shipping cost and adjusting when necessary, as the USPS has recently raised their shipping cost.
Shipping is done via USPS at this time. If you order before noon Pacific Time, (Monday thru Friday) your order will normally ship the same day. After 12 noon, your order will ship the following business day. Currently we are offering a choice between USPS First Class and Priority. According to the new time lines from the Post Office, First Class is 3 to 7 days, and Priority is 2 to 5 days.
HOLIDAYS AND WEEKENDS can slow things down and get us backed up. Major holidays means a sale and an overload of orders. We do our best to get caught up as fast as we can, but it can lead to a day or two extra. We fill orders in the order they are placed, so if you put in an order on Monday, when we come in on Tuesday morning, you are behind everyone from Friday evening thru Monday.
PLEASE remember we do not work for the post office. If you contact us asking where your package is, all we have is the same tracking number that you do.
2016 Postal Holidays:
Friday, January 1st - New Years Day
Monday, January 18th - MLK Day
Monday, February 15th - Presidents Day
Monday, May 30th - Memorial Day
Monday, July 4th - Independence Day
Monday, September 5th - Labor Day
Monday, October 10th - Columbus Day
Friday, November 11th - Veterens Day
Thursday, November 24th - Thanksgiving
Friday, November 25th - We are closed for Thanksgiving
Friday, December 23rd - We are closed for Staff Holiday
Monday, December 26th - Christmas Day